9h-17h

Shipping & Return Informations

Shipping Rates

Standard shipping rates for Canada : 
0.0 kg - 5.0 kg : 14.00 CAD$
5.0 kg - 20 kg : 20.00 CAD$

International rates (outside Canada) :
0.0 kg - 20 kg : 20.00 CAD$

Montreal rates: 10CAD$
Delivery is made by bicycle, depending on the weather. If you'd like to pick up an order, just send us a message prior to purchase. 

Expected delivery time from Canada post

Canada: 2 to 8 days business days
United States: 4 to 9 business days
International: up to 4 weeks

We ship via Canada Post. Orders are processed within 1-5 business days. Shipping times vary based on destination and weather. Please make sure all shipping and billing information is correct to avoid unnecessary delays.

If you absolutely need your merchandise right away, or have any questions,
please contact us at hello@oneselfclothes.com.


Return Informations
Oneself kindly accept domestic returns within 14 days upon delivery of your order. Returns must be postmarked and shipped out to Oneself within 14 days. No returns are accepted after 14 days upon delivery of your order. Shipping fees are non-refundable.

Items have to be in the same condition as when they were sold, not worn or used.  

We will accept returns that are unwashed, unaltered, undamaged and unworn with all original tags and packaging intact.  

To return, please email us at hello@oneselfclothes.com with your name, order number, items to return, and reasons for return. The return package should be packed securely with the original invoice. Customers are responsible for return shipping and are strongly advised to add a tracking service to the package. Oneself cannot be held responsible for store credit or refund if the package is lost or damaged during transit.

Oneself reserved the right to refuse any return merchandise that does not meet our standard.

 

Please mail your returns to:

Oneself
Attn: Returns
2022 Saint-Zotique Est, #2
Montréal, Québec, Canada
H2G 1J3

 

Please allow 14-21 days for the return to be processed. We will send you a notification once the return is processed.